Symphony Suite - Installation Guide
At Your Service: Our Sales Team and Customer Support
We have a clear premise in our work: We advise and support our customers throughout all phases of their projects - in most cases until the end of a rail vehicle's life cycle. As a result, our customers enjoy long-term, resilient business relationships that are successful even under difficult boundary conditions.
Get in touch with us
We do everything we can to strengthen mutual trust and build a good, cooperative relationship with our customers. That is why we always have an open ear for our customers. Inquiries and feedback are always welcome - just contact us. We are committed to providing our customers with competent advice and targeted support for their projects.
We are here for you
Technical Support (except Poland & China):
Phone: +41 32 387 62 93
Ticket System
Technical Support Poland:
Email Poland: support.selectron.poland@knorr-bremse.com
Technical Support China:
Email China: support.cn@selectron-china.com
Product Security Selectron:
product_security_reporting@selectron.ch
Our sales team
Tomislav Radjenovic
Site Manager, Chief Sales & Marketing Officer (CSMO)
Beat Knuchel
Teamleader and Deputy Sales Director
Switzerland, USA, Canada
Steven Ojalvo
USA, Canada
Roberto Bonomi
Italy, Asia-Pazific: India and Japan
Riccardo Scalisi
France, Spain, Portugal, Scandinavia, UK, South America
Mikhail Bokumenko
Germany, Austria, Eastern Europe, Western and Central Asia
Aiguo Wang
China
Our support team
Hanspeter Seiler
Matthias Weber
David Shi
Our services
The highly qualified engineers in Selectron's capable support and service department know their business - and therefore yours as well. Any questions you may have regarding after-sales service are gladly answered by them.
Thanks to excellent organization and equipment, they are able to reproduce or simulate your system architectures. Should troubleshooting ever be necessary, it is not far to the solution. However, partnership comes first: The more comprehensive information we receive about the system, all the more efficiently the team can support you.
Always up to date
Use the Cockpit to download Symphony® Suite for software packages, technical documentation and catalogs (and Acrobat Reader beforehand if necessary). Please use your existing license number for the software packages or purchase a new license number for major updates or upgrades.
Set up your Symphony Suite account on Cockpit:
1. after registration it can take up to 24 hours until your account is activated.
2. please use only company email addresses (no private email addresses).
3. if you do not receive account confirmation within 24 hours, please contact: support@selectron.ch.
Thank you very much!
Register now cockpit
Download and installation instructions
Our products are designed for long-term availability. Should a component nevertheless require repair, we are of course happy to support you with our repair service.
Once we receive the defective component, we will send you a confirmation of receipt, including the estimated repair time. Upon request, we are also happy to provide a detailed analysis.
For repair requests, quotations and order processing, please use our ticketing system.
DOWNLOAD REPAIR REQUirements
Repair Requirements
Repair pricelist January 2026
Autec is our long-standing system partner in the field of industrial and building automation.
The company is providing support for products of the PMC series and has an inventory of PMC accession devices on stock.
Innovation and optimization require directed product maintenance.
At this point we would like to inform you about product changes and discontinuations.
Specific information about discontinued products can be found in the list of products: End of Life
List of Product: End of Life
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