AT YOUR SERVICE: OUR SALESMEN AND CUSTOMER SUPPORT

We have a clear premise in our work: We advise and support our customers throughout all phases of their projects - in most cases until the end of a rail vehicle's life cycle. As a result, our customers enjoy long-term, resilient business relationships that are successful even under difficult boundary conditions.

Get in touch with us

We do everything we can to strengthen mutual trust and build a good, cooperative relationship with our customers. That is why we always have an open ear for our customers. Inquiries and feedback are always welcome - just contact us. We are committed to providing our customers with competent advice and targeted support for their projects.

Benefit optimally:

  • Technical support provided by highly qualified engineers: They know their business - and therefore yours, too.
  • Always up to date: Software packages, technical documentation and catalogs are easy to download from the "Cockpit".
  • Just in case: A repair service ensures the long-term availability of Selectron product groups.

We are here for you

Selectron Systems AG
Bernstrasse 70
3250 Lyss
Switzerland

Tel.: +41 32 387 61 61
info@selectron.ch

Technical Support Poland:
Email Poland: support.selectron.poland@knorr-bremse.com

Technical Support China:
Email China: support.cn@selectron-china.com

Technical Support except Poland & China:
Phone: +41 32 387 62 93
Ticket System

Our Opening Hours

Our services

The highly qualified engineers in Selectron's capable support and service department know their business - and therefore yours as well. Any questions you may have regarding after-sales service are gladly answered by them.

Thanks to excellent organization and equipment, they are able to reproduce or simulate your system architectures. Should troubleshooting ever be necessary, it is not far to the solution. However, partnership comes first: The more comprehensive information we receive about the system, all the more efficiently the team can support you.

Technical Support except Poland & China:
Phone.: +41 32 387 62 93
Request: Ticket System

Technical Support Poland:
Email Poland: support.selectron.poland@knorr-bremse.com

Technical Support China:
Email China: support.cn@selectron-china.com

Team Viewer: download desktopsharing tool

Always up to date

Use the Cockpit to download Symphony® Suite for software packages, technical documentation and catalogs (and Acrobat Reader beforehand if necessary). Please use your existing license number for the software packages or purchase a new license number for major updates or upgrades.

Set up your Symphony Suite account on Cockpit:

1. after registration it can take up to 24 hours until your account is activated.

2. please use only company email addresses (no private email addresses).

3. if you do not receive account confirmation within 24 hours, please contact: support@selectron.ch.

Thank you very much!

Register now cockpit

Download and installation instructions

Symphony Suite - Installation Guide
[PDF, 688.5 KB]

Little beats the long-term availability of our products. That's why we of course offer repair services for our modules.

When defective modules arrive, an acknowledgement of receipt is issued to you, including an indication of the expected repair time. We will be happy to provide a detailed analysis upon request.

Please direct inquiries regarding cost estimates and order processing to

Tel.: +41 32 387 63 09
Fax: +41 32 387 61 00

Email: repairs@selectron.ch

DOWNLOAD REPAIR REQUirements

Repair Requirements
[PDF, 69.9 KB]
Checklist Repairs
[PDF, 15.6 KB]
Information Repairpricing
[PDF, 120.8 KB]
Repair Price List
[PDF, 85.2 KB]

Autec is our long-standing system partner in the field of industrial and building automation.

The company is providing support for products of the PMC series and has an inventory of PMC accession devices on stock.

Innovation and optimization require directed product maintenance.

At this point we would like to inform you about product changes and discontinuations.
Specific information about discontinued products can be found in the list of products: End of Life

List of Product: End of Life
[PDF, 467.2 KB]

Our sales team

Guy Degrave, Head of Sales

Eastern Europe

Poland, Romania

Beat Knuchel

Switzerland and North America

Switzerland, USA, Canada

Roberto Bonomi

Asia - Pacific

Italy, India, Japan, Taiwan, Korea, Indonesia

Riccardo Scalisi

France, Spain, Portugal, UK, South America

France, Spain, Portugal, UK, South America

Michael Klaus

Germany, Austria and Scandinavia

Germany, Austria and Scandinavia

Mikhail Bokumenko

Eastern Europe, Western and Central Asia

Eastern Europe, Western and Central Asia

Clark Guo

Asia

China

Our support team

Markus Stähli

Nicolas Buerki

Stefan Reusser

Hanspeter Seiler

Matthias Weber

Andrej Rudovic

David Shi

Support Feedback: Tell us how we can improve

Share your opinion with us!
Back to Services & Support